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FAQ'S

MY ORDER

WHEN WILL MY ORDER BE SHIPPED?

Orders are shipped within 1 to 2 business days from the date payment for your order is received. Orders placed before 12:00PM EST with UPS Overnight usually ship same day. To expedite the processing time, it’s a good idea to have your order shipped to the same address as the billing address of the card used for the purchase. You will be emailed a tracking number once your order has been shipped.

I NEED TO CANCEL OR MODIFY MY ORDER.

We will try our best to accomodate your request, but please be aware that if your order has been processed already, we might not be able to cancel your order. If you placed your order within the last 24 hours, please submit an urgent request. If you placed your order more than 24 hours ago, please submit a request, chat with us online, or call us.

HOW DO I TRACK MY ORDER?

You will receive an email with your tracking number once your order has been shipped. You may also log in to your BXSportsNY.com account to get the tracking number. 

WHAT IF I RECEIVE A WRONG OR DAMAGED ORDER?

Let us make it right for you. Please contact us.

I HAVE ANOTHER QUESTION ABOUT MY ORDER.

We would love to hear from you. Please contact us.

What SIZE do I buy?

 

Women's Size Conversions

US Sizes

Euro Sizes

UK Sizes

Inches

CM

4

35

2

8.1875"

20.8

4.5

35

2.5

8.375"

21.3

5

35-36

3

8.5"

21.6

5.5

36

3.5

8.75"

22.2

6

36-37

4

8.875"

22.5

6.5

37

4.5

9.0625"

23

7

37-38

5

9.25"

23.5

7.5

38

5.5

9.375"

23.8

8

38-39

6

9.5"

24.1

8.5

39

6.5

9.6875"

24.6

9

39-40

7

9.875"

25.1

9.5

40

7.5

10"

25.4

10

40-41

8

10.1875"

25.9

10.5

41

8.5

10.3125"

26.2

11

41-42

9

10.5"

26.7

11.5

42

9.5

10.6875"

27.1

12

42-43

10

10.875"

27.6

 

Men's Size Conversion

US Sizes

Euro Sizes

UK Sizes

Inches

CM

6

39

5.5

9.25"

23.5

6.5

39

6

9.5"

24.1

7

40

6.5

9.625"

24.4

7.5

40-41

7

9.75"

24.8

8

41

7.5

9.9375"

25.4

8.5

41-42

8

10.125"

25.7

9

42

8.5

10.25"

26

9.5

42-43

9

10.4375"

26.7

10

43

9.5

10.5625"

27

10.5

43-44

10

10.75"

27.3

11

44

10.5

10.9375"

27.9

11.5

44-45

11

11.125"

28.3

12

45

11.5

11.25"

28.6

13

46

12.5

11.5625"

29.4

14

47

13.5

11.875"

30.2

15

48

14.5

12.1875"

31

16

49

15.5

12.5"

31.8

 

Kid's Size Conversion

1

32

13

7.75"

19.7

1.5

33

14

8"

20.3

2

33

1

8.125"

20.6

2.5

34

1.5

8.25"

21

3

34

2

8.5"

21.6

3.5

35

2.5

8.625"

21.9

4

36

3

8.75"

22.2

4.5

36

3.5

9"

22.9

5

37

4

9.125"

23.2

5.5

37

4.5

9.25"

23.5

6

38

5

9.5"

24.1

6.5

38

5.5

9.625"

24.4

7

39

6

9.75"

24.8

10.5

27

9.5

6.625"

16.8

11

28

10

6.75"

17.1

11.5

29

10.5

7"

17.8

12

30

11

7.125"

18.1

12.5

30

11.5

7.25"

18.4

13

31

12

7.5"

19.1

13.5

31

12.5

7.625"

19.4

 

Info on certain product that will release or launch?

We encourage customers to call their local store or follow us on Twitter for any information involving new releases or launches.

How do I find out about specials, events, promotions, and discounts?

Follow our social media websites and sign up for our emails

Which credit/debit cards can I use?

We accept the following debit cards: All Visa and MasterCard logo debit cards. We also accept Visa, MasterCard, American Express, Discover, and PayPal. Please note that only one form of payment can be made.

What is BX Sports policy on price adjustments?

All sales are final in regards to pricing. While we carry many of the same brands and items as the stores, our selection and prices are not always the same.

How do I return a product purchased at a BX Sports Retail Store? 

To return an item(s) purchased at a BX Sports Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a store credit.

Where can I find a BX Sports Retail Store? 

Use our Store Locator to find a BX Sports location near you.

INVENTORY

WHEN DOES BXSportsny.COM RESTOCK?

We receive and post new inventory on our website 3 to 5 times per week. Unfortunately, we do not have specific restocking dates for any items. Our representatives will not be able to answer when or if an item will be restocked.

To stay up to date with our newest arrivals, check out our blog, like us on Facebook, or follow us on Twitter and Instagram where we regularly announce new and upcoming inventory.

HOW CAN I GET AN ITEM THAT’S CURRENTLY OUT OF STOCK?

Unfortunately, if an item is listed as out of stock, a specific size is not listed, or there's no add to cart button on the product page, that means we do not have it in stock and it cannot be ordered.

CAN BXSportsny.COM PLACE A SPECIAL ORDER FOR ME FOR AN OUT OF STOCK ITEM?

At this time, we are unable to complete special orders. The only items available for purchase are those listed on our website in the sizes listed. If an item or size is not listed, it is not available for purchase.

IS BXSportsny.COM'S MERCHANDISE AUTHENTIC?

Yes! All of the items listed and sold on our website are authentic products of their registered trademark. We do not sell fake or replica merchandise.

We acquire all our inventory directly from the Trademark Manufacturers or Authorized Dealers.

WHERE DOES BXSportsny.COM GET ITS SHOES AND OTHER MERCHANDISE?

We acquire all our inventory directly from the Trademark Manufacturers or Authorized Dealers.

PAYMENT METHODS AND BILLING

CAN I PAY WITH MY CREDIT/DEBIT CARD?

Yes, you can pay with your credit and/or debit card! To pay with your card, please checkout using the PayPal or Secure Payment checkout options.

All prices are listed in US Dollars. All international customers must checkout with PayPal. Currency conversions will be completed during checkout. You will be shown the price in your preferred currency before you are asked to finalize your payment.

CAN I PAY WITH PAYPAL?

Yes, you can pay with PayPal! PayPal is the preferred payment method. You do not need a PayPal account to use PayPal, and you can still use your Debit or Credit card.

All prices are listed in US Dollars. All international customers must checkout using PayPal. Currency conversions will be completed during checkout. You will be shown the price in your preferred currency before you are asked to finalize your payment.

WHAT IS PAYPAL?

For more information about PayPal, please visit PayPal’s website: www.PayPal.com. You may also reach their customer service team by phone at (1) 888-221-1161 (USA & Canada). International customers, please visit PayPal's website for more customer service information.

HOW DO I USE MY STORE CREDIT?

If you returned your order and exchange for store credit, your store credit can be used toward your next order. Simply place an order under the same account, and your store credit will show up during checkout.

RETURN & EXCHANGE

WHAT IF I RECEIVE AN ORDER I'M NOT HAPPY WITH?

If, for any reason, you received an order from BXSportsNY.com that you are not completely satisfied with, you have 14 calendar days (2 weeks) to POST-MARK the order to return it to us for a full refund less shipping fees, as long as the item is still unused with its original packaging.

 

If you received incorrect or damaged order, the shipping fees paid will also be refunded.

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND FOR MY RETURN?

We process all returns within 1 to 2 weeks from the date we receive your return. On average, it takes about 2 to 3 weeks from the date you mail your return before the refund is posted in your account.

CAN I RETURN AN ORDER FOR A REFUND?

Yes. We will gladly refund your order as long as you meet our return guidelines. Please be aware that we will not be able to accept returns for items that are marked as final sale. 

WHAT IF I RECEIVE A WRONG OR DAMAGED ORDER?

We will make it right for you. Please contact us.